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Each Prime order is backed by our 30-day money back guarantee!
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Prime Prometics orders are processed within 1–2 business days.
Delivery times vary by region:
USA: typically 3–6 business days;
Europe: typically 6–12 business days (depending on your country and local customs);
Rest of the world: ships within 5–10 business days, with delivery times varying by region.
If your order hasn’t arrived within the estimated delivery window, please allow an additional 24–48 hours for potential carrier delays. If it still hasn’t arrived after that, we’re here to help.
Please contact our customer support team at info@primeprometics.com, and we’ll gladly investigate the delay and make it right.
No - all of our international shipments are sent DDP (Delivered Duty Paid), so customs duties and taxes are covered and you shouldn’t have any additional fees on delivery.
Once your order ships, you’ll receive a shipping confirmation email with your tracking link.
Please check your inbox (and spam/junk/promotions folders) and try searching for “Prime Prometics” or “order confirmed.”
If you still can’t find it, email us at info@primeprometics.com with the name and email used at checkout, and we’ll help you locate your order.