Last updated date: July 15, 2026
This Privacy Policy is designed to assist you in understanding how PrimePrometics (“we,” “our,” or “us”) collects, uses, shares, and safeguards your information. This Privacy Policy applies to individuals who access this website and any of our online and, where required, offline services.
Who we are. This website and store are operated by Prime Prometics Inc. (address at 228 Park Avenue South, New York, NY 10003 US) on behalf of Prime Prometics SIA (reg. No. 40203163425, Ojara Vaciesa iela 6B, Riga, LV-1004, Latvia), which is the controller of your personal information. As our controlling establishment is in Latvia, our lead supervisory authority is the Latvian Data State Inspectorate. For privacy matters, contact privacy@primeprometics.com.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
We collect the following categories of personal information and use them for the purposes described below:
| Category of personal information | Examples | Purpose | Sold or shared? | Retention |
|---|---|---|---|---|
| Identifiers | Name, email, phone, address, IP address, cookie/device IDs | Fulfil orders, manage accounts, marketing, analytics, advertising | Shared for advertising | Life of your account, then up to 10 years (to handle product and legal claims) |
| Customer records | Billing and shipping details; payment information (via our processor) | Process orders and payments | No | Up to 10 years; tax invoices retained 5 years |
| Commercial information | Products purchased and order history | Fulfilment, customer service, analytics | No | Up to 10 years |
| Internet or network activity | Browsing and interaction data; session recordings | Analytics, site improvement, advertising | Shared for advertising | 1 year |
| Geolocation (approximate) | Derived from IP address | Analytics and localisation | Shared for advertising | 1 year |
| Inferences | Preferences drawn from your activity | Personalisation and marketing | Shared for advertising | 1 year |
We retain customer-service and support records for 10 years.
Sensitive personal information: We do not collect sensitive personal information in the ordinary course of business, other than account log-in credentials used to secure your account. Customers may also voluntarily share health-related information (for example, allergy details) when contacting support; we use it solely to handle that request and retain it only as long as necessary.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may also disclose your personal information to a person or entity as part of any business or asset sale, merger, acquisition, bankruptcy, liquidation, or similar proceeding, and to vendors who perform data- or Site-related services on our behalf.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow PCI-DSS requirements and implement additional generally accepted industry standards.
We use cookies and similar tracking technologies on our Site. For a description of the cookies and other tracking technologies we use and how you can manage your choices, please see our Cookie Policy.
Our Site is not intended for children under the age of 16, and we do not knowingly collect, use, or disclose personal information from children under 16.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
To submit a request under these rights, please contact us at privacy@primeprometics.com or fill out this form.
We do not knowingly sell personal information of individuals under 16 years of age.
Notice of Financial Incentive. We may offer a discount when you sign up for our email and/or SMS marketing. When you enrol, we collect identifiers such as your email address and/or phone number. You can opt in by signing up on our site and withdraw at any time by unsubscribing, with no penalty other than no longer receiving the offer. We provide this incentive because the personal information you share has value to our business; we make a good-faith estimate that the value of that data is reasonably related to the value of the discount offered.
Notice at Collection. At or before the point at which we collect your personal information, we provide this notice. The categories of personal information we collect, the purposes for which we use them, whether each category is sold or shared, and how long we retain each category are set out in the table in Section 1 above. To opt out of the sale or sharing of your personal information, see the Universal Opt-Out Mechanisms section below.
Shine the Light. California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose your personal information to third parties for those third parties’ own direct marketing purposes.
Depending on your state of residence, you may also have the right to opt out of targeted advertising, the sale of your personal information, and certain profiling; to obtain a list of the categories of third parties to which we have disclosed personal information; and to appeal a decision on your request. To exercise these rights, contact us at privacy@primeprometics.com.
Our website recognizes and honors opt-out preference signals, including the Global Privacy Control (GPC), as a valid request to opt out of the sale or sharing of personal information for the browser or device on which the signal is enabled. Our website does not currently respond to “Do Not Track” signals.
We operate internationally and transfer information to the United States for the purposes described in this policy. The United States may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. Your personal information can be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States.
For any transfers of personal information from the European Economic Area (EEA), Switzerland or the United Kingdom that we make to other entities as described in this Privacy Policy, we use appropriate safeguards to ensure for the lawful processing and transfer of the personal information, including, when appropriate, the use of standard contractual clauses approved by the European Commission. To obtain a copy of the safeguards, contact us at privacy@primeprometics.com.
If you are in a country in the European Economic Area (EEA) or in the United Kingdom, you are entitled to the following explanation of the legal bases we rely on to process your personal information and a description of your privacy rights.
Legal Bases for Processing Your Personal Information
The legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
Consent
We may process your personal information based on your consent such as when you create an account or when you ask us to send certain kinds of marketing communications. You have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.
Our Legitimate Interests
We may process your personal information if doing so is necessary for our legitimate interests and your rights as an individual do not override those legitimate interests. For example, when we process your personal information to carry out fraud prevention activities and activities to increase network and information security, to market directly to you, to expand our business activities and to improve our services and the content and functionality of our site.
To Perform a Contract
We may process your personal information to administer and fulfill contractual obligations to you.
To Enable Us to Comply with a Legal Obligation
We may process your personal information to comply with legal obligations to which we are subject. This may include any requirement to produce audited accounts and to comply with legal process.
Necessary for the Exercise or Defense of Legal Claims
If you bring a claim against us or we bring a claim against you, we may process your personal information in relation to that claim.
If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information for any specific processing activity, please contact us using the “Questions and Contact Information” section below.
Your Rights
Access Your Personal Information
You have the right to obtain from us confirmation as to whether or not we are processing personal information about you and, if so, the right to be provided with the information contained in this Privacy Policy. You also have the right to receive a copy of the personal information undergoing processing.
Rectify Your Personal Information
You have the right to ask us to rectify any inaccurate personal information about you and to have incomplete personal information completed.
Restrict Our Use of Your Personal Information
You have the right to ask us to place a restriction on our use of your personal information if one of the following applies to you:
Object to Our Use of Your Personal Information
You have the right to object to our use of your personal information where our reason for using it is based on our legitimate interests or your consent (rather than when the reason for using it is to perform an obligation due to you under a contract with us).
Delete Your Personal Information
You can ask us to delete your personal information if:
However, this right is not absolute. Even if you make a request for deletion, we may need to retain certain information for legal or administrative purposes, such as record keeping, maintenance of opt-out requirements, defending or making legal claims, or detecting fraudulent activities. We will retain information in accordance with the “How Long Is Your Personal Information Kept” section below.
If you do exercise a valid right to have your personal information deleted, please keep in mind that deletion by third parties to whom the information has been provided might not be immediate and that the deleted information may persist in backup copies for a reasonable period (but will not be available to others).
Transfer Your Personal Information to Another Service Provider
You may request that we transfer some of the personal information you have provided to you or another service provider in electronic copy. This applies to personal information we are processing to service a contract with you and to personal information we are processing based on your consent.
To exercise any of these rights, please contact us as described in the “Questions and Contact Information” section below.
Make a Complaint
If you have any concerns or complaints regarding our processing of your personal information, please contact us as described in the “Questions and Contact Information” section below and we will do our best to answer any question and resolve any complaint to your satisfaction.
If, for whatever reason, you feel we do not meet the standards you expect of us, you are also entitled to make a complaint to your local supervisory authority:
How Long Is Your Personal Information Kept?
We will retain your personal information for as long as necessary to fulfill the purposes for which we collect it and as set out in this Privacy Policy and for the purpose of satisfying any legal, accounting, or reporting requirements that apply to us.
If you require this Privacy Policy in an alternative format because of a disability, please contact us at privacy@primeprometics.com and we will work to provide the information in a format that meets your needs.
If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at privacy@primeprometics.com or fill out this form.
