Shipping Info


When will my order ship?

Please allow 1-2 business days for your order to be processed and shipped. In addition, please wait for the full estimated delivery window for receiving your products. Thank you for your understanding!

Shipping for US customers

Shipments are usually delivered 3-6 business days after the order is processed and shipped.

You will receive the tracking number as soon as your order ships.

Do you ship internationally?

Of course! We offer shipping options for any order size to nearly anywhere in the world. The recipient country's postal service will be responsible for tracking updates & delivery once the package reaches the destination country.

Shipping to the UK

We ship orders from London with Royal Mail.

Shipping to Canada

We ship orders from Toronto with Canada Post.

Shipping to Australia

We ship orders from Melbourne with Australia Post.

How can I see the order shipping information?

You can check your shipment's status through the shipping confirmation email. In addition, you can also follow shipping updates and receive news and updates via Shop app.

If you have any questions, please don't hesitate to contact our friendly support team at info@primeprometics.com so we can help you with your order. If you are contacting us about the order, please include the order number or the email address used during the checkout.

* Please be informed that the shipping industry may sometimes face unusual challenges and slowdowns, which can cause delays. Such events are out of our control, but we actively monitor the situation and update the delivery estimates accordingly.

100% Money Back Guarantee

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

If for any reason you are not completely satisfied with your Prime products or your products do not arrive, please contact us at info@primeprometics.com and include the order number or the email address used during the checkout.