Contact us

Have a question? Don't hesitate to contact us.

For any questions regarding our products or for assistance with your order, please email info@primeprometics.com and you should receive a response within one business day. If you are emailing about your order, please include the order number or the email/phone number used at checkout in your message. 

We look forward to assisting you!

Frequently Asked Questions:

Q: How long will it take to receive my package?

A: It takes 1-2 business days for processing (unless stated otherwise), 4-8 business days to receive your product in US and 5-10 business days for other countries.

Q: Is shipping free?

A: If you pass the minimum order value ($50), you will receive Free Shipping.

Q: Do you ship internationally?

A: Yes, we do. Please note that International delivery is insured and safe and all orders will arrive at their destination.

Q: What is the company return policy?

A: We will replace all defective units with a new item upon 30 days of shipment arrival.