Shipping Info

When will my order ship?

We’re excited to get your order to you! Please allow 1–2 business days for processing and shipment. After that, your delivery will follow the standard estimated time frame. We appreciate your patience and understanding.

Shipping for U.S. Customers

All U.S. orders are shipped via trusted carriers and typically arrive within 3–6 business days after processing. Once your order is on its way, we’ll email you a tracking number so you can follow its journey.

Do you ship internationally?

Yes, we proudly ship worldwide! No matter where you live, we offer reliable and trackable delivery options for any order size.

• UK orders - dispatched from London using Royal Mail.
• Canada orders - shipped from Toronto via Canada Post.
• Australia orders - sent from Melbourne using Australia Post.
• All other international orders - orders are shipped from the nearest fulfillment center using reputable international carriers that offer fast, trackable delivery to your country. Once your parcel reaches its destination country, the local postal service will handle tracking updates and delivery.

How can I track my order?

You’ll receive a shipping confirmation email with tracking details once your order leaves our facility. You can also stay updated using the Shop app, which provides real-time tracking and order updates.

Need Help?

Our customer care team is here for you! If you have questions or concerns about your order, feel free to reach out at info@primeprometics.com. To help us assist you faster, please include your order number or the email address used at checkout.

Please note: while we aim for timely deliveries, occasional delays may occur due to external factors affecting the shipping industry. We actively monitor these situations and adjust delivery estimates when needed.