We’re on the hunt for a Customer Support Lead to drive excellence in customer experience and support operations. This role is perfect for someone with strong leadership skills, a curiosity for AI and automation, and a passion for system improvement and delightful customer journeys. If you're excited to take ownership of our support operations and help shape the future of how we serve our customers — let's talk.

What You’ll Do

• Lead & Support: Manage the day-to-day operations of the Customer Support team, ensuring high performance, alignment with company goals, and a strong team culture.
• Customer Experience Ownership: Identify pain points and opportunities across the customer journey and implement solutions that improve satisfaction, retention, and brand trust.
• Optimize Support Systems: Evaluate, document, and enhance our current support workflows, tools, and helpdesk platforms.
• AI & Automation Champion: Stay up to date with AI trends in customer service. Work with internal teams and external tools to test, implement, and iterate automation and AI-driven solutions.
• Team Development: Recruit, onboard, and mentor support team members; foster a performance-driven and feedback-rich environment.
• Insights & Reporting: Analyze customer support metrics and feedback to identify trends and make data-driven recommendations.
• Collaborate Cross-Functionally: Work closely with Product, Marketing, and Operations teams to bring the voice of the customer into strategic discussions.

What We’re Looking For

• Proven experience in a customer support or customer success leadership role (Team Lead, Supervisor, or similar)
• Track record of process improvement and team development
• Experience with helpdesk platforms (e.g., Zendesk, Gorgias, Intercom)
• Strong analytical mindset and ability to turn data into actionable insights
• Proactive interest in customer experience innovation, AI tools, and tech trends
• Excellent English communication skills (verbal & written)
• Empathy-first leadership style and high emotional intelligence
• Bonus: Experience with implementing AI or automation in support workflows
• Bonus: Familiarity with eCommerce, DTC, or consumer products

Why Join Us

You’ll be part of one of the fastest-scaling startups in the Baltics — a team that’s building a brand with a real social mission at its core: redefining beauty standards and confidence at every age. And we have a lot of fun while doing it!

This is an incredible time to join as we’re in a hyper-growth phase, and there’s a ton of room to experiment, take initiative, and make your mark. You’ll collaborate with a talented, experienced teams across performance, creative, and strategy, and have the freedom to own projects end to end. It’s fast-paced, collaborative, and full of opportunity for those who like to move, build, and grow.

We also offer a generous bonus structure, annual workations, and plenty of room to grow into larger performance or growth roles as we scale. If you're looking for meaningful work, fast career growth, and a team that’s both driven and down-to-earth this could be the right place for you.